SSON Research & Analytics Blogs

How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
- Posted by Barbara Hodge on July 8, 2019

Two levers define value-add for Philippine shared services in the coming years: Global Business Services and Talent.

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ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
- Posted by Yasmine Abdel on July 2, 2019

Leveraging a Center of Excellence (COE) for automation can help companies overcome the operational painpoints encountered when implementing and scaling IA.

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Data readiness – a precursor to realising the true potential of automation
- Posted by Esther Lam on May 29, 2019

Find out more about data-readiness and how you can become data-ready.

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Shared Services Magic Combination: Innovative Leadership + Healthy Ecosystem
- Posted by Barbara Hodge on March 4, 2019

Lots of opportunity, but incomplete ecosystem and lack of data readiness is limiting Malaysian centers' impact.

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The Top Challenges Facings SSCs And How To Leverage Data To Overcomes Them
- Posted by Barbara Hodge on February 19, 2019

Talent – i.e., your people – represent the single most critical differentiator for Shared Services success and performance

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Shared Services in 2019: New Hires’ Skills Aligned to New Technologies & Outsourcing Given a Boost
- Posted by Barbara Hodge on December 18, 2018

Automation is once again driving a revolution in the workplace. Those that are fastest to adapt will take the lead in performance – and success

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The Top 20 Most Admired Shared Services Organisations in 2018
- Posted by Syazana Lim on November 6, 2018

SSON Research & Analytics has released their latest global benchmarking study with the Top 20 Most Admired Shared Services Organisations of 2018.

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What does good really look like? Benchmark your SSO against 2 different benchmarking datasets
- Posted by Syazana Lim on September 11, 2018

How do you benchmark your Shared Services Organisation (SSO)? What data is available?

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