SSON Research & Analytics Blogs

2018 Global Survey Report: Global Trends in Shared Services and Outsourcing Market
- Posted by Barbara Hodge on February 1, 2018

How the Shared Services and Outsourcing (SSO) industry is reacting to the trends and evolution on the past year: new opportunities, digital workers, and 'knowledge'-driven

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Powering Women at Work
- Posted by Syazana Lim on January 31, 2018

What can we do to provide better career opportunities and develop more female leaders in Shared Services...

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Is it Relevant to Keep Discussing Millennials as if They are a Novelty?
- Posted by Barbara Hodge on January 24, 2018

Is it Relevant to Keep Discussing Millennials as if They are a Novelty? Or is it time for corporations to simply move over into the new normal? If so, lots of them are still lagging.

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If You Want to Build Up Longevity in Your Team – Set Up in North America?
- Posted by Barbara Hodge on January 17, 2018

The current trend towards knowledge-based services makes attrition a cautionary tale

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Analytics in Shared Services - Manulife's journey
- Posted by Daylin Limonte on January 15, 2018

During SSON's Annual Shared Services and Outsourcing Week Asia in 2017, Pocholo Capule, Director and Head of Advance Analytics at Manulife Shared Services Centre (SSC), shares his lessons learnt through his journey starting an analytics team at Manulife. Watch his full presentation to learn more...

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BPOs Leading Asian Intelligent Automation Implementations
- Posted by Barbara Hodge on January 10, 2018

BPO sector takes leading role in intelligent automation adoption in Asia

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Why experts think Blockchain will be bigger than Robotics for the Shared Services industry
- Posted by Emma Beaumont on December 5, 2017

Real use cases in every day processes like P2P and Supply Chain.

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Is Finance prepared for the opportunities presented by IA? Maybe not and here’s why.
- Posted by Barbara Hodge on November 16, 2017

There is a lot to work out before Finance can take full advantage of current opportunities

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