SSON Analytics Blog

20 Strategic Game Changers in the Shared Services & Outsourcing Industry [VIDEO]

Videos - Posted by Daylin Limonte on April 20, 2016

From mainstream acceptance of BPO, to the explosion of global sourcing and offshoring; from shared services moving up the value chain, to the emergence of GBS, Global Process Ownership, Robotics Process Automation, data analytics, and more...

Tags: Game Changers Shared Services Outsourcing

22 World Events that Shaped the Shared Services and Outsourcing Industry [VIDEO]

Videos - Posted by Daylin Limonte on April 18, 2016

From the fall of the Berlin wall and 9/11 to the rise of the internet and social media, adoption of the Euro, the SARS outbreak and the Global Financial Crisis, we take a look at the biggest events to impact the global SS&O industry.

Tags: video world events industry

The Shared Services & Outsourcing Revolution [VIDEO]

Videos - Posted by Daylin Limonte on April 18, 2016

Think shared services and outsourcing is all about invoicing and cutting costs? Think again...

Tags: video shared services revolution

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Europe shared services centres talent shared services RPA infographic IA Data metrics jobs benchmarking

"Despite having the highest risk of windstorm and flood as well as a high earthquake threat, Manila has the largest SSC concentration in APAC"

Data from 'Evaluating Risk in Asia Pacific Shared Services Hotspots' - Analytics Workbook - SSON Analytics

"We have found the Enterprise Dashboard and the SSC Metric Checker particularly insightful, as both are developed on factual analysis based on quantitative measures such as cost, cycle time, FTE effort, use of shared services, and application complexity."

Paul Bartley - Director, Global Shared Services - BD

"By utilizing SSON Analytics’ data tools/analytics reports BD has been able to benchmark and assess how the company is positioned against world-class performers. Knowing that what we are reading has been provided by practitioners makes it a very trustworthy source of information."

Paul Bartley - Director, Global Shared Services - BD

"SSON Analytics have been a really useful resource in providing Market Intelligence and insight into the shared services industry, giving me new perspectives into the strategic positioning within cities, countries and beyond. I am also encouraged to see incremental improvement to its offerings over time, and the engagements with the analysts and management have been more than pleasant! Excellent overall!"

SSON Analytics subscriber - Research Manager - leading chemical company

"As we measure our operations, we are tapping into the comprehensive metrics in SSONA’s City Cube to benchmark what our peers in the same region and industry are able to achieve. This helps us to identify opportunities to drive continuous improvements."

Thomas Hung - Vice President, Group Finance Shared Services - Shangri-La Group

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