SSON Analytics Blog
RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey...Read more
SSON Analytics presents a unique report on robotic process automation (RPA) within shared services centres. View the infographic for a quick summary of the data and key points within our report.Read more
SSON Analytics' research highlights regional variations in end-to-end Global Process Ownership.Read more
While North America remains the largest global market for shared services, in Europe, the UK and Ireland have long held the lead position.Read more
From mainstream acceptance of BPO, to the explosion of global sourcing and offshoring; from shared services moving up the value chain, to the emergence of GBS, Global Process Ownership, Robotics Process Automation, data analytics, and more...Read more
From the fall of the Berlin wall and 9/11 to the rise of the internet and social media, adoption of the Euro, the SARS outbreak and the Global Financial Crisis, we take a look at the biggest events to impact the global SS&O industry.Read more
- Should You Consider Healthcare Risks When Choosing A Shared Service Location?
- Why Financial Benchmarking Really Matters
- How Philippine Delivery Centers are Deploying Success Levers in the Year Ahead
- ESTABLISHING A CENTER OF EXCELLENCE (COE) IN AUTOMATION – 4 Critical Ingredients
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- Data readiness – a precursor to realising the true potential of automation
- 3 Trends Confirmed at SSON’s European Flagship Event
- Top 3 Trends in European Shared Services in 2019: How are scope, outsourcing and automation strategies adapting – and why?