SSON Research & Analytics Blogs
The distribution shows that most leading GBS organizations operate with a relatively lean captive footprint
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January is not about reflection. It's about direction. Every year, SSON Research & Analytics publishes the State of the Shared Services & Outsourcing Industry
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January newsletter on GBS trends, data signals, AI shifts and tools shaping the era of shared services AI
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The path to an autonomous enterprise is not linear. Learn how to prepare the enterprise for what is to come
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The rise of AI agents and digital augmentation promises to revolutionize how work gets done.
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This prestigious award celebrates outstanding achievements and performance benchmarks achieved by SSOs and GBS globally...
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Friction hides in places most teams do not measure. And it spreads fast.
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The AI hype might be loud, but let’s be honest: people still run the show. And right now, the people powering Shared Services are rethinking everything.
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SSON Research & Analytics is the leading global data and research platform for the Shared Services and GBS industry. Built on insights from the world's largest and most established community of business services professionals, we deliver the metrics, benchmarks, insights, and advisory that drive performance worldwide.